Start your career with us today!
We are an award winning financial provider working with almost 3,000 partners to fund advances of over £4 billion to more than 2.1 million customers. Premium Credit employs over 400 people across the UK and Ireland, with our head office in Leatherhead.
We’re a purpose-led company with strong culture, strong values and a demonstrable record of prioritising our customers, partners and colleagues, alongside our investors. We proudly support our community of customers and partners in creating opportunities through convenient payments.
At Premium Credit, we know that it’s not just about what you do but also about how you do it. Each quarter, we recognise those colleagues who have demonstrated our values and behaviours through the work they have delivered. All colleagues are eligible to be nominated by their peers or managers throughout the business and the winners are shortlisted by a number of staff from across the business and then selected by our Executive Team.
Equality, Diversity & Inclusion is at the heart of working life at Premium Credit. Our ongoing aim is to create an environment where people are treated fairly and have access to equal opportunities, and where everyone considers how their actions may be received by people who are different to them. We are constantly working to create a workplace where people are encouraged to have diversity of thought and where viewpoints, regardless of background, are considered.
Our culture is built upon our four company values:
Stand Together
We work together as one team
Stand Up
We are relied upon to get it done
Stand Out
We embrace originality, courage and passion
Stand True
We act with honesty and integrity
Working with us is more than just a job, it’s an opportunity to shape a career. We’ve built a culture where personal and professional growth sits alongside business growth, and we provide a blend of learning to ensure colleagues continue to build capability for current and future roles through a supportive and high performing environment.
At Premium Credit, we focus on growing our people through a range of development programmes and career progression opportunities. We recognise our staff through events and awards; and promote an open culture where staff are valued and appreciated.
Most roles at Premium Credit are open to job sharing and part time working. To find out more on working flexibly at Premium Credit, read our Flexible Working Policy.
We appreciate the enormous commitment you bring to work each day, and want to ensure you are properly looked after and rewarded. More than that, we want to ensure our purpose and values are fully reflected in the relationship between the business and the colleagues who work tirelessly to support our partners and customers to make Premium Credit a market leader.
Our benefits scheme provides a wide range of valuable perks. They’re designed to offer you real value and flexibility, relevant savings, and long-term security for you and your family if life takes an unexpected turn.
Option to Work Flexibly
including Hybrid and Remote Working.
Pension Contribution
25 Days’ Annual Leave
Volunteer Day and Contribution
(to support registered charities)
BUPA Private Medical cover
(subject to eligibility)
Dental Cover
(subject to eligibility)
Buy or Sell up to 5 additional Days of Annual Leave each Year
Life Assurance Payment
Critical Illness Cover
(at discounted rates)
Income Protection
Flu Vaccines
Length of Service Awards
An additional week of Annual Leave on your 10 and 20 year anniversary
Generous Maternity, Paternity and Adoption Benefits
Employee Assistance Programme
Corporate Discount Scheme
10results
Customer Service Advisor
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.
The role
We pride ourselves on offering an inclusive and supportive working environment with various opportunities for progression within our organisation both within and outside our contact centre.
You will be provided with 3 weeks of comprehensive training by our award-winning L&D Team. After which you will be surrounded by friendly and supportive colleagues and a line manager who will help build your confidence as you progress.
This is a home-based role that gives you the opportunity for varied working hours, with both full-time and part-time positions available. We work 37.5 hours a week between 08:00 and 18:15, Monday to Friday so you can have your weekends to yourself.
As a Customer Service Advisor, you will deliver an exceptional customer experience focusing on first time resolutions, supporting internal and external customers. You will also play a key role in highlighting areas of business improvement.
Working as a first point of contact for our valued partners and customers, you will also:
Who are we looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
We are looking for a Customer Service Advisor with:
We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.
Underwriter
Leatherhead, Surrey (Hybrid model)
Up to £47,000 per annum salary and discretionary bonus
A workplace pension scheme
Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
Private Medical and Dental cover
25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we need an enthusiastic Underwriter to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.
As an Underwriter, you will provide commercial based underwriting decisions for customers looking to undertake credit agreements with us. Analysing customer accounts and other related information, you will make decisions based upon set criteria ensuring compliance with relevant legislation and service level agreements. Within this team focused role, you will specialise in tax product underwriting and will aim to grow this product within our company and customer base.
You will also:
- Underwrite renewals
- Participate in the analysis and preparation of large value cases
- Review customer accounts and cash flow models to assess risk levels
- Ensure that the relevant information is obtained to aid the underwriting process
Who are we looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
To be considered as an Underwriter, you will need:
- At least three years’ credit underwriting experience
- Financial experience in the commercial world and industry
- Experience of using relevant measures to improve financial performance
- Demonstrable understanding of reading audited or non-audited balance sheets, cash flow statements and other company financial reports
- Experience of summarising proposals and financial analysis clearly and concisely
- Experience of dealing with large volumes of cases
Ideally, you will have experience in financial services. Instalment credit experience would also be beneficial.
Other companies might call this position Insurance Underwriter, Consumer Loans Underwriter, Lending Agent, Underwriting Agent, Lending Associate, Consumer Lending Advisor, or Loans Underwriter.
We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.
Sustainability Manager
Leatherhead, Surrey
Are you looking for an opportunity to make a difference at a purpose-led business who is committed to sustainability and being a force for good? If so, we’d love to hear from you.
About Us
Premium Credit is the leading insurance premium finance company in the UK and Ireland. We’re now looking for a Sustainability Manager to join us in Leatherhead.
The Benefits
- Salary of up to £50,000.00 per annum depending on experience
- Hybrid working
- Incentive scheme
- Pension
- 25 days’ holiday in addition to bank holidays
- Life Assurance
- Income Protection
- Private Medical and Dental insurance
- Retail and cinema discounts
- A chance to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders
We foster an inclusive, collaborative and open environment. We ensure your hard work is recognised and celebrated, and offer excellent development opportunities.
The Role
As the Sustainability Manager, you will work closely with the Sustainability Committee to drive the efficient delivery of our Sustainability agenda and roadmap, as well as identify further enhancements. You will lead an annual audit of our Sustainability activities culminating in an external assessment of our performance, and use the findings from this audit to inform future initiatives..
Reporting to the Strategy, Marketing & Communications Director, who chairs the Sustainability Committee, you will:
• Champion Sustainability at PCL internally and externally
• Coordinate ESG KPI reporting and provide insightful recommendations to improve our performance
• Lead our annual assurance assessment, ensuring actions from that review are executed through the Sustainability Committee
• Use ‘outside-in’ thinking and innovative thinking to challenge accepted wisdom
• Monitor changing Sustainability trends and provide relevant updates for consideration to the Committee
To join us as the Sustainability Manager, you will need:
• An understanding of Sustainability management, relevant frameworks, standards and regulation
• 3+ years’ experience delivering ESG/sustainability initiatives, data management and reporting
• Excellent communications and stakeholder management skills- listening, written and oral
• to be a highly motivated self-starter, able to work at pace and under pressure
• Strong organisational skills, able to effectively prioritise and manage multiple initiatives
• to be a Completer/finisher, able to see initiatives through to their conclusion
• Ability to build and maintain working relationships with multiple stakeholders at all levels
• Ability to apply metrics to action, identify opportunities, recommend improvement and deliver
• Demonstrates the competencies for the role
Relationship Manager
Leatherhead, Surrey (Hybrid model)
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we need a Relationship Manager to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.
Using your expertise and skills to foster excellent relationships, you will provide dedicated, operational account management support to our top tier Partners and clients, ensuring they receive an excellent service. Building trust and strong working relationships, you will manage Partner requests, how they interreact with customers and resolve any escalations quickly and efficiently, providing timely responses via telephone, Microsoft Teams and email.
You will also:
- Attend face-to-face meetings with Partners and provide proactive support
- Create and maintain accurate Partner records on the CRM system
- Work collaboratively with Performance Managers
- Ensure contract renewals are identified ahead of time
Who are we looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
To be considered as Relationship Manager, you will need:
- Good knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
- A strong admin and client relationship background
- Experience managing and leading teams and building engagement
- The ability to work in a self-directed manner and use initiative
- The ability to manage multiple priorities effectively with strong attention to detail
- A positive outlook and a can-do attitude
- To be a great communicator on all levels, internally and externally, verbal and written
- Excellent prioritisation, organisation and time management skills
- Excellent numeracy skills
Previous experience of working in the finance industry would be beneficial to your application.
We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.
Operations Support Specialsit
Leatherhead, Surrey (Hybrid model)
Competitive salary of up to £23,500, depending on experience
A workplace pension scheme
Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we need a Operations Support Specialist to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.
As an Operations Support Specialist you will be providing essential administrative, processing and customer service support to our lending service customers; efficiently and effectively responding to telephone and email queries and liaising with internal and external customers, ensuring their needs are met.
You will also be maintaining the loan administration system, updating banking details, processing refunds and cancellations, amending contracts, as well as negotiating resolutions with partners and customers in relation to unpaid instalments.
Who are we looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
The ability to flex your working days and weeks to suit your personal needs will be available subject to demands of the business and agreement with the Team Manager. This is a full-time position.
To be considered as Operations Support Specialist, you will need:
- Good knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
- A customer-focused attitude
- To be driven and have a detail-oriented approach
- Excellent interpersonal and communication skills
- Excellent numeracy and analytical skills
- The ability to work as part of a team
A customer service background would be beneficial to your application, as would experience of data entry.
We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.
Paralegal
Leatherhead, Surrey (Hybrid model)
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we need a Paralegal to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.
Assisting all members of the Legal team including the Head of Legal & Company Secretary. Whilst Premium Credit is a regulated financial services company, the work you will be involved in will be varied and will also include areas such as general commercial law, data protection, corporate law, employment, insurance, and disputes.
More specifically, you will:
Who are we looking for
We are looking for a confident individual with a ‘can do’ attitude, who can learn fast and has the desire to succeed in a supportive environment. If you’re an individual who thrives in a fast-paced environment, is able to work collaboratively with others and you are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
We are keen to hear from individuals who wish a pursue a career as an in-house lawyer, and we would be willing to consider offering a training contract after a period of time working as a paralegal.
To be considered as Paralegal, you will need:
-Law Degree
-Legal Practice Course
-Good communication skills
-Excellent attention to detail
-Willingness to learn and strive for improvement
-Proficiency in MS Word, Powerpoint and Excel- Excellent communication skills, both verbal and written
Experience of working in a commercial / office environment background and some legal support / paralegal work experience would be beneficial to your application.
We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.
Contact Centre Team Leader
Leatherhead, Surrey (Hybrid model)
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we need a Contact Centre Team Leader to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.
As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 12-15 Customer Service Advisors, ensuring that great customer service and support is delivered.
Communicating via phone and email, you and your team will provide key support to consumers, brokers and commercial businesses. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.
You will also:
- Work with Team Leader colleagues to effectively run the Contact Centre operation
- Engage and communicate with your team and colleagues to ensure our vision and values are shared and understood
- Conduct performance reviews and identify any specific skills gaps
- Facilitate weekly team buzzes to share best practice and maintain strong communications
- Maintain a culture of high morale and deliver initiatives to drive team performance
- Support agent recruitment and develop talent for succession planning
- Manage team absences and holidays in line with company procedures
- Audit, monitor and review the quality of customer outputs to ensure standards are met, improved and remain compliant with regulations
Who are we looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
To be considered as Contact Centre Team Leader, you will need:
- A strong track record of leading others in a service-oriented environment
- Knowledge of contact centre technologies and metrics
- Knowledge of HR policies and procedures
- Excellent customer focus
- Strong MS Office capabilities
A financial service or experience working in a regulated environment would be beneficial to your application.
We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.
Financial Crime Analyst
Leatherhead, Surrey (Hybrid model)
Competitive salary of up to £26,000, depending on experience
A workplace pension scheme
Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.
The Role
This role presents a great opportunity to progress in a financial crime career, you will be assisting with Customer & Partner Due Diligence checks, transaction and ongoing monitoring, fraud prevention/detection and PEP & Sanction screening.
Adaptable and proactive, as a Financial Crime Analyst, you’ll have excellent prioritization skills and a strong focus on quality. The ability to work well, both as part of a team and on your own initiative, is also key.
You will also:
- Analyse applications and record your findings
- Investigate transactions in-line with our policies, using internal systems, internet searches, proprietary and third party databases
- Manage PEP and/or sanction alerts
- Analyse high-risk customers on an annual basis
- Prepare suspicious activity and transaction reports
- Refer potential sanctions matches to your team leader
- Keep up-to-date with industry trends and identify ways to further improve our processes
Who are we looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
To be considered as Financial Crime Analyst, you will need:
- Experience in a financial crime environment
- Proven experience performing an AML/KYC due diligence/client onboarding role
- Familiar with AML/KYC regulations and industry guidelines
- Familiar with KYC & Client Due Diligence processes
- Prior experience working in financial services
- Ability to collaborate with Sales, building rapport with internal stakeholders and compliance colleagues.
Ideally, you’ll have experience of transaction monitoring, enhanced due diligence and fraud. Exposure to LexisNexis would also be highly advantageous.
We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.
Service Operations Support (SOS) Specialist
Leatherhead, Surrey (Hybrid model)
- Competitive salary of up to £25,000, depending on experience
- A workplace pension scheme
- Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
- 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we need a SOS Specialist to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.
This new role will be multi-skilled across our products, business processes and systems. We will provide any additional training required, so that individuals can effectively move between our Contact Centre, Operations and Credit Departments to help our teams maintain their service levels. We will also be looking for you to identify process improvements and efficiencies that will help us streamline our manual activity and prepare us for further digitisation in our business.
You will also:
- Take instruction and absorb new processes and new system usage swiftly and accurately, documenting them and making them available to your colleagues.
- Be able to hit targets set, close out activity in time allotted and report on outputs.
- Respond to and assist with enquiries from partners and customers via phone, email or post
- To manage allocated administration tasks
- To maintain and update proprietary systems swiftly and accurately
Who are we looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
The ability to flex your working days and weeks to suit your personal needs will be available subject to demands of the business and agreement with the Team Manager. Travel to the office would be required for the training period. This is a full-time position, permanent postion with fixed-term contract options also available.
To be considered as SOS Specialist, you will need:
- Flexibility in managing tasks across operations
- Good knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
- Ability to organise and prioritise workload. Flexible approach to work and ability to respond to deadlines
- Good analytical skills
- Excellent communication and interpersonal skills
A financial service background would be beneficial to your application.
We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.
Relationship Support Specialist
Leatherhead, Surrey (Hybrid model)
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.
We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.
The Role
This is an exciting time of growth for us, and we need a Relationship Support Specialist to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.
As a Relationship Support Specialist, you will deliver excellent support to our top-tier clients, ensuring they always receive exceptional customer service. Acting as the first point of contact, you will handle and action a high volume of calls and emails daily.
You will develop and maintain close relationships with all our Partner contacts, understand our Partner needs, and provide proactive support. You will communicate procedural changes and requirements to our Partner and will signpost them to our products and services. Additionally, you will investigate and troubleshoot queries through to a satisfactory conclusion.
Who are we looking for
If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.
The ability to flex your working days and weeks to suit your personal needs will be available subject to demands of the business and agreement with the Team Manager. This is a full-time position.
To be considered as Relationship Support Specialist, you will need:
Experience in an advisor role would be beneficial to your application, as would an understanding of the TCF principles.
We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.
"So far my time at premium credit has been nothing but positive and refreshing to find a company that not only says it cares about its staff but actually follows through on it. The quality of the training prepares you to take on the role on the phone and the support from other staff, the managers and the floorwalkers gives the confidence to learn and grow within the role. It is also nice to see the interest in supporting the development of the staff, not only in their current position, but to help them progress and learn what would be needed for them be successful in other roles.
Christopher
Customer Service Advisor
These awards celebrate our colleagues who truly embrace our core business behaviours which underpin our purpose.
Service Award: Recognises a colleague who delivers excellent service either directly to our customers, partners or internal colleagues.
Team Award: Recognises a team that has had a positive impact and outstanding contribution to the business. It could be a department or a cross functional team
Leadership Award: Recognises a colleague who leads by example whether on a project, within a team or an activity across the company. This is not only limited to people with management responsibilities.
Values Award: Recognises one colleague who demonstrates outstanding behaviours against one or more of our values each quarter: