Premium Credit Careers

Customer Service Advisor

• Remote working
• Competitive salary of up to £23,300
• A workplace pension scheme
• 3 weeks training, coaching and mentoring, continual support and opportunities for internal progression
• 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.

The role

We pride ourselves on offering an inclusive and supportive working environment with various opportunities for progression within our organisation both within and outside our contact centre.

You will be provided with 3 weeks of comprehensive training by our award-winning L&D Team. After which you will be surrounded by friendly and supportive colleagues and a line manager who will help build your confidence as you progress.

This is a home-based role that gives you the opportunity for varied working hours, with both full-time and part-time positions available. We work 37.5 hours a week between 08:00 and 18:15, Monday to Friday so you can have your weekends to yourself.

As a Customer Service Advisor, you will deliver an exceptional customer experience focusing on first time resolutions, supporting internal and external customers. You will also play a key role in highlighting areas of business improvement.

Working as a first point of contact for our valued partners and customers, you will also:

• Communicate effectively via telephone and email and deal courteously with enquiries or requests from customers and partners
• Process customer/partner information in accordance with company processes and procedures
• Ensure that you comply with industry regulations in line with business requirements
• Keep up to date with all organisational changes in order to provide up-to-date information to customers

Who are we looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

We are looking for a Customer Service Advisor with:

• Experience of delivering excellent customer service
• Good verbal and written communication skills
• The ability to work well in a fast-paced environment

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.

Underwriter

Leatherhead, Surrey (Hybrid model)
Up to £47,000 per annum salary and discretionary bonus
A workplace pension scheme
Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
Private Medical and Dental cover
25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need an enthusiastic Underwriter to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

As an Underwriter, you will provide commercial based underwriting decisions for customers looking to undertake credit agreements with us. Analysing customer accounts and other related information, you will make decisions based upon set criteria ensuring compliance with relevant legislation and service level agreements. Within this team focused role, you will specialise in tax product underwriting and will aim to grow this product within our company and customer base.

You will also:

- Underwrite renewals

- Participate in the analysis and preparation of large value cases

- Review customer accounts and cash flow models to assess risk levels

- Ensure that the relevant information is obtained to aid the underwriting process

Who are we looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as an Underwriter, you will need:

- At least three years’ credit underwriting experience

- Financial experience in the commercial world and industry

- Experience of using relevant measures to improve financial performance

- Demonstrable understanding of reading audited or non-audited balance sheets, cash flow statements and other company financial reports

- Experience of summarising proposals and financial analysis clearly and concisely

- Experience of dealing with large volumes of cases

Ideally, you will have experience in financial services. Instalment credit experience would also be beneficial.

Other companies might call this position Insurance Underwriter, Consumer Loans Underwriter, Lending Agent, Underwriting Agent, Lending Associate, Consumer Lending Advisor, or Loans Underwriter.

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.

Sustainability Manager 
Leatherhead, Surrey 

Are you looking for an opportunity to make a difference at a purpose-led business who is committed to sustainability and being a force for good? If so, we’d love to hear from you. 

About Us 

Premium Credit is the leading insurance premium finance company in the UK and Ireland. We’re now looking for a Sustainability Manager to join us in Leatherhead. 

The Benefits 
- Salary of up to £50,000.00 per annum depending on experience
- Hybrid working
- Incentive scheme
- Pension
- 25 days’ holiday in addition to bank holidays
- Life Assurance
- Income Protection
- Private Medical and Dental insurance
- Retail and cinema discounts
- A chance to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders


We foster an inclusive, collaborative and open environment. We ensure your hard work is recognised and celebrated, and offer excellent development opportunities. 

 

The Role 

As the Sustainability Manager, you will work closely with the Sustainability Committee to drive the efficient delivery of our Sustainability agenda and roadmap, as well as identify further enhancements. You will lead an annual audit of our Sustainability activities culminating in an external assessment of our performance, and use the findings from this audit to inform future initiatives..

Reporting to the Strategy, Marketing & Communications Director, who chairs the Sustainability Committee, you will: 

• Champion Sustainability at PCL internally and externally
• Coordinate ESG KPI reporting and provide insightful recommendations to improve our performance

• Lead our annual assurance assessment, ensuring actions from that review are executed through the Sustainability Committee

• Use ‘outside-in’ thinking and innovative thinking to challenge accepted wisdom

• Monitor changing Sustainability trends and provide relevant updates for consideration to the Committee

To join us as the Sustainability Manager, you will need: 

• An understanding of Sustainability management, relevant frameworks, standards and regulation

• 3+ years’ experience delivering ESG/sustainability initiatives, data management and reporting

• Excellent communications and stakeholder management skills- listening, written and oral

• to be a highly motivated self-starter, able to work at pace and under pressure

• Strong organisational skills, able to effectively prioritise and manage multiple initiatives

• to be a Completer/finisher, able to see initiatives through to their conclusion

• Ability to build and maintain working relationships with multiple stakeholders at all levels

• Ability to apply metrics to action, identify opportunities, recommend improvement and deliver

• Demonstrates the competencies for the role

 

Relationship Manager
Leatherhead, Surrey (Hybrid model)

• Competitive salary of up to £30,000, depending on experience
• A workplace pension scheme
• Hybrid working, with occasional collaborative days in our Leatherhead headquarters
• Private Medical and Dental cover
• 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need a Relationship Manager to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

Using your expertise and skills to foster excellent relationships, you will provide dedicated, operational account management support to our top tier Partners and clients, ensuring they receive an excellent service. Building trust and strong working relationships, you will manage Partner requests, how they interreact with customers and resolve any escalations quickly and efficiently, providing timely responses via telephone, Microsoft Teams and email.

You will also:

- Attend face-to-face meetings with Partners and provide proactive support
- Create and maintain accurate Partner records on the CRM system
- Work collaboratively with Performance Managers
- Ensure contract renewals are identified ahead of time

Who are we looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as Relationship Manager, you will need:

- Good knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
- A strong admin and client relationship background
- Experience managing and leading teams and building engagement
- The ability to work in a self-directed manner and use initiative
- The ability to manage multiple priorities effectively with strong attention to detail
- A positive outlook and a can-do attitude
- To be a great communicator on all levels, internally and externally, verbal and written
- Excellent prioritisation, organisation and time management skills
- Excellent numeracy skills

Previous experience of working in the finance industry would be beneficial to your application.

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.

Operations Support Specialsit

Leatherhead, Surrey (Hybrid model)
Competitive salary of up to £23,500, depending on experience
A workplace pension scheme
Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need a Operations Support Specialist to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

As an Operations Support Specialist you will be providing essential administrative, processing and customer service support to our lending service customers; efficiently and effectively responding to telephone and email queries and liaising with internal and external customers, ensuring their needs are met.

You will also be maintaining the loan administration system, updating banking details, processing refunds and cancellations, amending contracts, as well as negotiating resolutions with partners and customers in relation to unpaid instalments.

Who are we looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

The ability to flex your working days and weeks to suit your personal needs will be available subject to demands of the business and agreement with the Team Manager. This is a full-time position.

To be considered as Operations Support Specialist, you will need:

- Good knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.

- A customer-focused attitude

- To be driven and have a detail-oriented approach

- Excellent interpersonal and communication skills

- Excellent numeracy and analytical skills

- The ability to work as part of a team
 

A customer service background would be beneficial to your application, as would experience of data entry.

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.

Paralegal

Leatherhead, Surrey (Hybrid model)

• Competitive salary of up to £31,000.00 per annum, depending on experience
• A workplace pension scheme
• Hybrid working, with very occasional collaborative days in our Leatherhead headquarters or our London office
• Private Medical and Dental cover
• 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need a Paralegal to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

Assisting all members of the Legal team including the Head of Legal & Company Secretary. Whilst Premium Credit is a regulated financial services company, the work you will be involved in will be varied and will also include areas such as general commercial law, data protection, corporate law, employment, insurance, and disputes.

More specifically, you will:

• conduct general contract reviews; legal overviews and summaries of commercial agreements with our partners;
• draft contract variations and various deeds relating to partner agreements (for review by Legal Counsel);
• assist with the review of supplier contracts;

• carry out legal research; horizon scanning for changes in law and regulation;
• monitor group company filing deadlines and assist with filings at Companies House;
• assist with PCL legal precedents and procedures (NDAs; legal due diligence on proposed counterparties; and other proforma documentation);
• assist the Company Secretary with general duties including preparation for Board meetings, and attending meetings to take minutes when required;
• contribute to and help build the Legal Operations strategy to include keeping know how / FAQ’s for the business up to date, as well as helping the team develop new processes and procedures;
• assist with customer complaints and incidents where legal input is required.

Who are we looking for

We are looking for a confident individual with a ‘can do’ attitude, who can learn fast and has the desire to succeed in a supportive environment. If you’re an individual who thrives in a fast-paced environment, is able to work collaboratively with others and you are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

We are keen to hear from individuals who wish a pursue a career as an in-house lawyer, and  we would be willing to consider offering a training contract after a period of time working as a paralegal.

To be considered as Paralegal, you will need:

-Law Degree

-Legal Practice Course

-Good communication skills

-Excellent attention to detail

-Willingness to learn and strive for improvement

-Proficiency in MS Word, Powerpoint and Excel- Excellent communication skills, both verbal and written

Experience of working in a commercial / office environment background and some legal support / paralegal work experience would be beneficial to your application.

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.

Contact Centre Team Leader

Leatherhead, Surrey (Hybrid model)

• Competitive salary of up to £33,000, depending on experience
• A workplace pension scheme
• Hybrid working, with optional days in our Leatherhead headquarters
• Private Medical and Dental cover
• 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need a Contact Centre Team Leader to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 12-15 Customer Service Advisors, ensuring that great customer service and support is delivered.

Communicating via phone and email, you and your team will provide key support to consumers, brokers and commercial businesses. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.

You will also:

- Work with Team Leader colleagues to effectively run the Contact Centre operation

- Engage and communicate with your team and colleagues to ensure our vision and values are shared and understood

- Conduct performance reviews and identify any specific skills gaps

- Facilitate weekly team buzzes to share best practice and maintain strong communications

- Maintain a culture of high morale and deliver initiatives to drive team performance

- Support agent recruitment and develop talent for succession planning

- Manage team absences and holidays in line with company procedures

- Audit, monitor and review the quality of customer outputs to ensure standards are met, improved and remain compliant with regulations

Who are we looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as Contact Centre Team Leader, you will need:

- A strong track record of leading others in a service-oriented environment
- Knowledge of contact centre technologies and metrics
- Knowledge of HR policies and procedures
- Excellent customer focus
- Strong MS Office capabilities

A financial service or experience working in a regulated environment would be beneficial to your application.

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.

Financial Crime Analyst

Leatherhead, Surrey (Hybrid model)
Competitive salary of up to £26,000, depending on experience
A workplace pension scheme
Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.

The Role

This role presents a great opportunity to progress in a financial crime career, you will be assisting with Customer & Partner Due Diligence checks, transaction and ongoing monitoring, fraud prevention/detection and PEP & Sanction screening.

Adaptable and proactive, as a Financial Crime Analyst, you’ll have excellent prioritization skills and a strong focus on quality. The ability to work well, both as part of a team and on your own initiative, is also key.

You will also:

- Analyse applications and record your findings 
- Investigate transactions in-line with our policies, using internal systems, internet searches, proprietary and third party databases
- Manage PEP and/or sanction alerts 
- Analyse high-risk customers on an annual basis 
- Prepare suspicious activity and transaction reports 
- Refer potential sanctions matches to your team leader
- Keep up-to-date with industry trends and identify ways to further improve our processes

Who are we looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as Financial Crime Analyst, you will need:

- Experience in a financial crime environment
- Proven experience performing an AML/KYC due diligence/client onboarding role
- Familiar with AML/KYC regulations and industry guidelines
- Familiar with KYC & Client Due Diligence processes
- Prior experience working in financial services
- Ability to collaborate with Sales, building rapport with internal stakeholders and compliance colleagues.

Ideally, you’ll have experience of transaction monitoring, enhanced due diligence and fraud. Exposure to LexisNexis would also be highly advantageous.

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown. 

Service Operations Support (SOS) Specialist 
Leatherhead, Surrey (Hybrid model)

- Competitive salary of up to £25,000, depending on experience
- A workplace pension scheme
- Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
- 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need a SOS Specialist to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

This new role will be multi-skilled across our products, business processes and systems.  We will provide any additional training required, so that individuals can effectively move between our Contact Centre, Operations and Credit Departments to help our teams maintain their service levels. We will also be looking for you to identify process improvements and efficiencies that will help us streamline our manual activity and prepare us for further digitisation in our business.

You will also:

- Take instruction and absorb new processes and new system usage swiftly and accurately, documenting them and making them available to your colleagues.  
- Be able to hit targets set, close out activity in time allotted and report on outputs. 
- Respond to and assist with enquiries from partners and customers via phone, email or post 
- To manage allocated administration tasks
- To maintain and update proprietary systems swiftly and accurately

Who are we looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

The ability to flex your working days and weeks to suit your personal needs will be available subject to demands of the business and agreement with the Team Manager. Travel to the office would be required for the training period. This is a full-time position, permanent postion with fixed-term contract options also available. 

To be considered as SOS Specialist, you will need:

- Flexibility in managing tasks across operations
- Good knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
- Ability to organise and prioritise workload. Flexible approach to work and ability to respond to deadlines
- Good analytical skills
- Excellent communication and interpersonal skills

A financial service background would be beneficial to your application.

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.

Relationship Support Specialist 

Leatherhead, Surrey (Hybrid model)

• Competitive salary of up to £23,500, depending on experience
• A workplace pension scheme
• Hybrid working, with very occasional collaborative days in our Leatherhead headquarters
• 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.3 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we need a Relationship Support Specialist to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

As a Relationship Support Specialist, you will deliver excellent support to our top-tier clients, ensuring they always receive exceptional customer service. Acting as the first point of contact, you will handle and action a high volume of calls and emails daily.

You will develop and maintain close relationships with all our Partner contacts, understand our Partner needs, and provide proactive support. You will communicate procedural changes and requirements to our Partner and will signpost them to our products and services. Additionally, you will investigate and troubleshoot queries through to a satisfactory conclusion.

Who are we looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

The ability to flex your working days and weeks to suit your personal needs will be available subject to demands of the business and agreement with the Team Manager. This is a full-time position.

To be considered as Relationship Support Specialist, you will need:

• Good knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
• Experience of delivering excellent customer service
• Excellent communication and interpersonal skills
• An optimistic and enthusiastic approach
• Strong organisational and time management skills

Experience in an advisor role would be beneficial to your application, as would an understanding of the TCF principles.

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.