Customer Service Advisor

Customer Service Advisor
- This is a remote working with no requirements to travel to the office
- Competitive salary of up to £23,300
- Interviewing immediately, must be able to start in October
- A workplace pension scheme
- 3 weeks of mandatory remote training from the start date
- Coaching and mentoring, continual support, and opportunities for internal progression
- 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays)
- Support and investment in your personal development
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory, and accountancy fees, sports season tickets, memberships, and school fees in the UK and Ireland. We are a multi-award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners - and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.6, and a Silver Sustainability medal.

The role

We pride ourselves on offering an inclusive and supportive working environment with various opportunities for progression within our organisation both within and outside our contact centre.

You will be provided with 3 weeks of comprehensive training by our award-winning L&D Team. Afterward, you will be surrounded by friendly and supportive colleagues and a line manager who will help build your confidence as you progress.

This is a home-based role that gives you the opportunity for varied working hours, with both full-time and part-time positions available. We work 37.5 hours a week between 08:00 and 18:15, Monday to Friday so you can have your weekends to yourself.

As a Customer Service Advisor, you will deliver an exceptional customer experience focusing on first-time resolutions, and supporting internal and external customers. You will also play a key role in highlighting areas of business improvement.

Working as a first point of contact for our valued partners and customers, you will also:

  • Communicate effectively via telephone and email and deal courteously with enquiries or requests from customers and partners
  • Process customer/partner information in accordance with company processes and procedures
  • Ensure that you comply with industry regulations in line with business requirements
  • Keep up to date with all organisational changes in order to provide up-to-date information to customers

Who are we looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

We are looking for a Customer Service Advisor with:

  • Experience in delivering excellent customer service
  • Good verbal and written communication skills
  • The ability to work well in a fast-paced environment

Experience in dealing with a high volume of calls in a targeted environment would be beneficial to your application. Experience in Financial Services would also be advantageous.

Please note, that you must have the right to work in the UK and reside in the UK from the start date of this role. Due to the remote nature of the role, we have to ensure our systems will operate sufficiently from your remote working location. You will be asked to provide your internet speed during the application process.

We are an equal opportunities employer; we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

So, if the role appeals to you and you’re looking to join an industry-leading organisation, please apply using the button shown.

Customer Service Advisor
Leatherhead, Surrey, United Kingdom
Salary of £23,300 (pro-rata) per annum
Permanent - Full-time
Job reference: DM885974LeaCSA