Location

Hybrid, London location

Why work for us?

• Competitive salary

• A workplace pension scheme

• Hybrid working, with collaborative days in our office

• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)

• Support and investment in your personal development

• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

About us

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services in the UK and Ireland. We are a multi award winning business lending to millions of customers through a growing network of partners. Certified as a Great Place to Work, we are committed to delivering exceptional service and creating an inclusive workplace.

The role

We are recruiting a Sales Support Specialist to provide day-to-day administrative, sales operations and customer support for our sales teams. Reporting to the Sales Manager, you will work closely with colleagues across Sales, Operations and Service to ensure enquiries are handled promptly and accurately, supporting targets and service level agreements.

You will;

• Respond to telephone, email and online sales enquiries, providing timely and professional service within SLA deadlines

• Support the sales team and partners as the first point of contact for sales-related enquiries and follow-up activities

• Accurately input and maintain customer and sales data within core systems from multiple sources

• Prepare and distribute sales reports and daily activity logs

• Liaise with internal teams (Operations, Credit, Compliance) to resolve queries on first contact where possible

• Support and prepare administrative contract changes

• Manage a personal workload, prioritising tasks to meet deadlines and individual targets

• Identify opportunities to improve processes and contribute to team initiatives

Who we’re looking for

We are looking for a customer-focused individual who thrives in a busy environment and enjoys working as part of a team. You will be organised, accurate and able to work to deadlines while maintaining high standards of service.

To be successful you will;

• Demonstrate strong numerical and analytical skills

• Have excellent written and verbal communication skills

• Show a focus on providing exceptional customer service

• Be adaptable and able to work under pressure to meet SLAs and targets

• Have previous customer service experience within a demanding customer portfolio

Additional information

We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk

If you're made an offer of employment you'll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you'll be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://www.premiumcredit.com/Recruitment-privacy-notice

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

We're not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.