About the role

As a Partner Setup Specialist you will join a fast-paced team responsible for onboarding new partners and ensuring accurate, compliant and timely setup of partner records across our systems. You will act as a key liaison between Sales, Underwriting, Operations and partners, managing the end-to-end setup process to enable smooth commercial operations and a positive partner experience.

Key responsibilities

• Manage partner setup from receipt of request to completion, ensuring all required information and documentation is obtained and validated.

• Input and maintain partner data accurately within our CRM and partner platforms, following established data standards and naming conventions.

• Conduct checks, flagging any issues or discrepancies to relevant stakeholders and escalating where necessary.

• Coordinate with internal teams (Sales, Legal, Underwriting, Finance, Operations) to resolve setup blockers and confirm contractual and operational requirements are met.

• Prepare and maintain clear, auditable records and tracker reports to evidence progress and handovers.

• Communicate status updates proactively to partners and internal stakeholders, providing clear timelines and next steps.

• Contribute to continuous improvement by identifying process bottlenecks and suggesting system or process enhancements.

• Support periodic data clean-ups and reconciliation activities to maintain the integrity of partner information.

Skills and experience

• Experience in a partner onboarding, supplier setup, client services or operational role ideally within financial services, payments or a regulated environment.

• Attention to detail with proven data entry accuracy and an ability to follow process and compliance requirements.

• Excellent communication skills, able to work with internal and external stakeholders at all levels.

• Good organisational skills with the ability to manage multiple concurrent setups and prioritise work effectively.

• Comfortable working with CRM systems, spreadsheets and multiple internal platforms; quick to learn new tools.

• Problem-solving mindset with a focus on delivering pragmatic solutions and improving processes.

• Ability to work independently as well as collaboratively within a team.

Desirable

• Previous experience working with partner/affiliate programmes or B2B onboarding.

What we offer

• An inclusive, values-driven workplace with a commitment to Diversity, Equality and Inclusion.

• Opportunities for training, development and progression across the business.

• 25 days annual leave with the opportunity to buy or sell up to 5 days

• Private medical and dental care

• Employee Assistance Programme

Working arrangements

This role will require you to reside in the UK from the start date and you will be required to attend in person on a monthly basis. You will be asked to confirm your internet speed at application to ensure you can work from home effectively. We are open to part-time working and job share.

Additional information

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. We are not able to offer visa sponsorship for this role.

We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application. Please see our privacy notice (https://www.premiumcredit.com/Recruitment-privacy-notice) for further information on how we process your personal data during the application process.

Premium Credit are an equal opportunities employer. Excited but not sure you tick every box? We encourage applications from people from all backgrounds; if you’re in a job share, just apply as a pair. Please note we reserve the right to close this vacancy early if we identify a number of suitable candidates and all applicants will be advised if the vacancy closes early.

We're not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.