Transformation Lead – Organisation Design & Development

6‑Month Fixed Term Contract

Hybrid, London location

At Premium Credit, we’re on a significant journey to become a more product‑centric, agile and AI‑enabled organisation. This transformation goes beyond technology — it’s about fundamentally re‑shaping how we’re structured, how we work together, and how we lead.

We’re now looking for an experienced Transformation Lead – Organisation Design & Development to join us on a 6‑month fixed term contract, playing a critical role in shaping and landing the organisation changes that will enable our future strategy.

What you’ll be doing

This role goes far beyond organisation charts. You’ll be accountable for making new ways of working real — aligning structures, roles, decision rights, skills, leadership behaviours and culture so they genuinely support our strategic outcomes.

You’ll:

· Translate strategic objectives, Target Operating Model (TOM) principles and senior leadership intent into clear, structured and deliverable transformation plans, including scope, milestones, dependencies, resources, costs and outcomes

· Work with Sponsors and senior stakeholders to shape and agree organisation design goals, success measures, benefits and delivery approaches
Establish and maintain robust delivery governance, including appropriate stage gates, artefacts, RAID management and reporting aligned to PCL standards

· Create and maintain integrated delivery plans covering organisation design, transition, change, capability uplift and adoption activities

· Lead and coordinate cross‑functional teams spanning Business, Technology, Product, People, Change, Finance and Risk to ensure joined‑up delivery

· Lead complex organisation design and organisation development initiatives, either as stand‑alone programmes or embedded within wider business and technology transformations

· Design future‑state organisational structures, roles, accountabilities and decision rights that support product‑centric ways of working

· Own end‑to‑end organisation transition planning, including interim states, phasing, dependencies and cutover

· Coordinate cross‑functional teams across Business, Technology, Product, People, Change, Finance and Risk

• Ensure people, capability, leadership, culture and readiness impacts are fully assessed and actively managed

• Act as a role model for delivery discipline, collaboration and modern leadership behaviours

What we’re looking for

We’re looking for someone who can confidently operate in ambiguity and complexity, balancing strategic ambition with practical execution.

You’ll bring:

• Proven experience leading complex people‑led and organisation transformations, not just discrete projects

• Strong experience translating high‑level strategy and TOM principles into executable organisation designs

• A solid grounding in organisation design, organisation development and transition frameworks

• Experience influencing and working with senior executives and ExCo‑level sponsors

• Strong commercial and financial awareness, including budgeting, forecasting and benefits tracking

• Exceptional facilitation, structuring and stakeholder management skills

• The judgement to operate autonomously in a fast‑moving, evolving environment

Experience in financial services (credit, payments, insurance or similar) is desirable, as is a relevant transformation, programme or change qualification (e.g. PRINCE2, MSP, PMP).

Why join Premium Credit?

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending £6 billion to over 3 million customers through a network of almost three thousand partners- and growing.

Certified as a Great Place to Work, we’re a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal.

You’ll join a business where transformation is taken seriously, collaboration is expected, and impact is highly visible.

Our benefits

We offer a competitive package and a range of benefits designed to support your wellbeing and development, including:

• Private medical insurance

• Life assurance

• Income protection

• Contributory pension scheme

• Generous annual leave entitlement

• Flexible and hybrid working

• Access to wellbeing support and an employee assistance programme

• Learning and development opportunities

Contract details

This role is offered on a 6‑month fixed term contract, supporting a key phase of our organisation transformation.

We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to recruitment@pcl.co.uk

If you're made an offer of employment you'll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you'll be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application. Please see our privacy notice (https://www.premiumcredit.com/Recruitment-privacy-notice) for further information on how we process your personal data during the application process.

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

We're not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.