We know how important it is to develop your career when you join a company you love. We recently to Nadine about her time with Premium Credit... read on to find out more.

What is your current role at PCL?

Complaints and Vulnerable Customer Manager

When did you start here and in what role?

I started on 29th October 2003 as a Contact Centre Advisor

What other positions have you held before your current role?

How have PCL supported you to develop your knowledge and skills to be successful in your career?

Since joining PCL on 29th October 2003 as a Contact Centre Advisor, my career journey has been one of continuous growth, learning, and development—thanks to the incredible support and investment from PCL.

Over the years, I’ve had the privilege of working with some truly inspiring mentors who have played a significant role in shaping my professional path. Their guidance helped me build valuable skills and confidence, ultimately leading to my current role as Complaints & Vulnerable Customer Manager.

PCL has consistently supported my development by offering a wide range of internal training opportunities that aligned with my career aspirations. Beyond that, the company has also invested in my growth through external courses that have been instrumental in deepening my expertise. These include training in Complaint Handling, understanding how the Financial Ombudsman Service (FOS) operates, and mastering Root Cause Analysis, among others.

This combination of mentorship, internal learning, and external development has empowered me to thrive in my role and lead by example.

How have PCL supported you as a person during your time with the company?

Throughout my time at PCL, I’ve felt genuinely supported not just in my career, but as a person. I’ve experienced many personal milestones and challenges, and PCL has always shown care, understanding, and flexibility when I’ve needed it most.

The company has a positive culture which encourages openness and empathy, and I’ve been fortunate to work with colleagues and leaders who truly value and respect people as individuals.

This personal support has made a real difference to me. It’s helped me stay motivated, feel valued, and build strong, trusting relationships across the business.

What do you most enjoy about working here?

The best part of working here is the people.  I’m fortunate to be surrounded by supportive, collaborative colleagues who make work enjoyable.

What advice would you give to anyone thinking of applying to PCL?

If you're thinking about applying to PCL, I’d definitely recommend it. It’s a great place to build your career in financial services. The team is supportive, the work is meaningful, and there’s a real focus on doing what’s right for customers.